Terms & Conditions
These terms and conditions shall apply to and are incorporated in any quotation and shall be deemed to apply unless expressly modified or excluded in writing by Green Onion Landscaping (hereby known as the Contractor). These terms and conditions have been written to produce a transparent transaction, bound by a contract, to protect both parties.
1.1 The quotation price is valid for thirty days from the date shown on the quotation and thereafter lapses automatically. If you wish to proceed with your landscaping job you must let us know before the 30 day period expires.
1.2 The quotation is based on conditions known and divulged by the client at the time of viewing.
1.3 The client will pay any costs related to extra works, or costs due to unknown difficulties or changes, which were not explained at the time of viewing and that have therefore not been noted within the quotation.
1.4 The contractor reserves the right to increase quotation prices with prior notification to the client. This will only relate to factors outside Green Onion Landscaping’s control, leading to a price increase. Examples are – Raw materials increase, fuel price increase, and minimum wage rate increase.
1.5 Any special conditions, of which Green Onion Landscaping has been informed will be noted in the quotation i.e. access issues or neighbor disputes.
1.6 It is the responsibility of the client to ensure we are made aware of any special/statutory Bylaws/Conditions/Permissions that may be involved.
1.7 The contractor and their staff accept no responsibility for works that have been carried out on land that is not under the ownership of the client and it is assumed that all planning laws or regulations have been applied before the commencement of any works.
2. Scope of work
2.1 The Contractor shall carry out and complete the landscape work/maintenance work described in the quotation document in a professional manner. They shall have no obligation to execute any further work unless agreed in writing between the parties of the contract.
2.2 Please try not to engage in chit-chat with our landscaping/maintenance team when they are working. They will be using professional/heavy/ potentially dangerous machinery they need to fully concentrate. They also will be adhering to a carefully planned work schedule. It is important that they pay full attention to any task for theirs and your safety. It is vital that our team utilise their time effectively to keep your job on schedule too.
3. Landscaping work
3.1 The landscaping work or service is as described to the client in the form of a formal quotation, this will always include measurements and descriptions of the work to be carried out.
3.2 Landscaping work or provision of materials will not take place until the client signs and returns a Green Onion Landscaping Quotation. This will then act as a legally binding document between the client and Green Onion Landscaping.
3.3 The client is responsible for obtaining any necessary planning permission for the works and for the fulfilling of statutory requirements.
4. The site
4.1 The client warrants that the site is free from springs, flooding, rock, tree stumps not specified to be removed, mine workings, covered wells or other cavities, running sand, service pipes, and cables, sewage or land drains, foundations or other hazards or obstructions which are not discoverable upon visual inspection of the surface of the site or made known in writing to the Contractor prior to the submission date of the quotation. The Contractor shall be entitled to make a reasonable charge for all additional work necessary resulting from the discovery of such hazards.
4.2 Timely possession of the site and proper and adequate access to it must be made available by the Client to the Contractor to enable the work to be carried out in a regular and economic manner.
4.3 The Client will provide access to water, electricity, and toilet facilities wherever possible for use by the Contractor in carrying out the work agreed. The provisions of these services and facilities shall be at the sole cost of the client.
4.4 The client shall be responsible for ensuring the safety of their children, family members, pets, animals, and visitors at all times whilst work is being carried out on their premises.
4.5 The Contractor shall be free from any liabilities, structural or accidental, when using machinery, except for accidents caused by improper use.
4.6 The client will remove and dispose of any pet waste before work begins.
4.7 The client will move any garden furniture/children’s play equipment/ garden plant pots prior to work commencing.
5. Quotations/prices given
5.1 Hard/soft landscaping/garden maintenance prices/quotations are not open to negotiation.
6.1 Materials delivered to the site become the responsibility of the Client and the Contractor accepts no loss, damage or expense after delivery of the materials to site for any reason.
6.2 All materials brought to the site which prove to be in excess to the Contractor’s requirements shall remain the property of and shall be removable by the Contractor who shall have the right to enter the site for that purpose.
6.3 The contractor shall not be liable for any loss or theft of materials from the site. Any additional materials required following damage, loss, or theft shall be at the Client’s expense.
7.1 All accounts/invoices/bills are payable upon the day of completion. Interest will be charged from the due date of payment on all invoices at 5% above the Contractor’s Banker’s Base Lending Rate per annum until actual payment is received/clears.
7.2 Garden Maintenance contracts should also always be paid in full on the day of completion or the same terms will apply.
8. How to pay Green Onion Landscaping
8.1 Payments should be made to Green Onion Landscaping either by Bank Transfer or with cash. You will always receive a receipt via e-mail for any payments made. We do not accept cheques.
9.1 A 20% deposit will be required to secure and guarantee a work date in our diary. We will not hold work dates without a deposit.
9.2 A further 30% payment is to be paid one week prior to your landscaping project commencing, this is to pay for your materials.
9.3 The remaining 50% balance is payable upon the day of completion of your landscaping project and no later.
10. When might I need to pay more than 50% as a deposit
10.1 A deposit of more than 50% may be requested if the materials chosen for your landscaping project exceed 50% of the entire job.
10.2 Any deposits or advance payments needed for third-party workers/sub-contractors i.e. Electricians, bricklayers, etc. will be requested in advance for those services.
11. What work will be carried out and by whom and who’s responsible for what.
11.1 Only landscaping work detailed in the signed quotation will be carried out by the Contractor.
11.2 The quotation is a detailed, accurate description of discussions and plans that have been agreed by the client and Green Onion Landscaping.
11.3 All work will be carried out by Green Onion Landscaping’s experienced staff.
11.4 The client shall provide access to the site during Green Onion Landscaping normal working hours (8 am until 5 pm including Saturdays in Winter months and 7.30 am – 5.30 pm in the Summer months ) and storage space for materials and machinery during the contract progress.
11.5 Any addition and/or alterations to the already agreed schedule shall be properly treated as variations and subject to written quotations.
12. Landscaping projects exceeding a two week period
12.1 Stage payments will be made by the client against works completed/materials on-site to be made at weekly intervals.
12.2 Final balance payment to be made on the day of completion.
13. Soft Landscaping – Anything which is living
13.1 The contractor is not able to accept responsibility for the well-being and maintenance of living plant material, including turf, shrubs, trees, plants, or hanging baskets following delivery/practical substantial completion.
13.2 It is the clients’ responsibility to water/feed turf, plants, trees, hanging baskets, newly planted shrubs/trees after a landscaping project has been completed. Upon practical substantial completion, the responsibility for the care and watering of all living matter is handed over to the client and will require regular attention until established.
13.3 Any plants, hanging baskets, shrubs, trees purchased, or delivered to the site can not be exchanged or returned.
14. Accidental/weather damage to completed hard or soft landscaping
14.1 After practical substantial completion, Green Onion Landscaping is not able to accept responsibility for any damage to hard or soft landscaping for example: Through the elements, including drought, winds, rain, and frost to any material(s) including plants. This includes freeze-thaw action occurring in the cement work of brickwork, patios, and paving.
14.2 Accidental damage caused by the client, client’s family/friends, or via a third-party who has no connection to Green Oni